Returns and Refunds

Acpharm Qld do not offer refunds.  A replacement will be offered within 30 days of purchase for any faulty product or packaging returned to us in its original condition. We do not accept change of mind returns or exchanges. 

Our products are made customised to your needs at the time of ordering. All products are required to be kept below 30 degrees celcius and away from sunlight. As we have no way on knowing how the product is kept after it leaves our premises we will happily replace any products within 30 days of ordering if there are any faults with the packaging or product.

For further information please contact us on (07)55265422 or

Shipping Policy


All orders are shipped within 48 hours Monday – Friday 9am – 3pm. Depending on your shipping option the time frame for delivery is determined by the carrier.


We use the following carriers to deliver our orders:

  • Australia Post
  • Fastway
  • Startrack Express

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders will not have tracking numbers.

Back Orders


If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.